Module 37 · Command and up
WhatsApp, SMS and email to the guests who said yes.
WhatsApp, SMS and email to the guests who agreed to hear from you, from the bill to the survey after the visit, with every consent kept on record.
How it works
Ask, send, listen.
What is in it
Guest messaging, feature by feature.
WhatsApp through Meta's Cloud API and SMS through Unifonic or Twilio reach UAE mobile numbers, and every message checks the consent ledger first.
Three channels
WhatsApp through Meta’s Cloud API, SMS through Unifonic in the UAE and Twilio elsewhere, and email through SMTP2GO or your own mail server.
A consent ledger
Every opt-in and opt-out with its channel, where it came from and the words the guest saw. Staff cannot grant consent for a guest.
Send the bill
A settled bill goes to the guest on WhatsApp or by email, as a link to their tax invoice.
Campaigns with a second pair of eyes
A campaign to a large audience needs an approver who is not its author, and a test send before it can be scheduled.
Make-good voucher
Once a manager has resolved a low survey score, a make-good voucher can go to the guest, and a recovery report covers them.
Make-good voucherStop means stop
A withdrawal cancels anything already queued, and a second STOP blocks the guest on every channel.
Surveys after the visit
A short survey after the bill. Everyone who answers sees your Google, TripAdvisor, Zomato and Talabat review links, whatever they scored, and a low score lands in the manager’s alert queue.
Off until you switch it on
Surveys and thank-you messages stay off until you turn them on.
Scheduled messages
Birthday, win-back and welcome messages, each approved before it runs. Quiet hours and frequency caps apply.
Message fees
Billed by your own providers: Meta for WhatsApp, Twilio or Unifonic for SMS. delEat charges only the module.
Message feesQuestions it answers
The four you will ask it first.
- Who has agreed to hear from us, and on which channel?
- Which campaign is waiting for an approver?
- What did guests score us after last weekend?
- Who asked us to stop, and when?
Before you believe it
The five questions everyone asks.
Can we message guests who never opted in?
Not with marketing. Every opt-in and opt-out is on the consent ledger, and staff cannot grant consent on a guest’s behalf.
Do low scores still see the review links?
Yes. Every guest who answers the survey sees the same links, whatever they scored. A low score also lands in the manager’s alert queue in delEat.
What happens to an unhappy guest?
Once the manager has resolved a low score, a make-good voucher can go to the guest, and a recovery report covers them.
Can it send birthday and win-back messages?
Yes. Birthday, win-back and welcome messages are scheduled, and each one is approved before it runs, with quiet hours and frequency caps.
Who pays for the messages?
The restaurant’s own providers bill the message fees: Meta for WhatsApp, and Twilio or Unifonic for SMS. delEat charges only the module.
Pricing
One price per outlet. No cut of your sales.
Plans from AED 149 per outlet per month on a 2-year term. Thirty days free, no card.
See pricingThirty days free
Switch guest messaging on before your trial starts.
No card. No call unless you want one. Every module, every plan, for a month.