Module 10 · Shift and up

Points, stamps and tiers that the till applies by itself.

Points that behave correctly when things go wrong, which is the only part of a loyalty scheme that is hard.

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A barista pouring karak at a cafe counter
9:41●●●

What the guest does

A phone number is the whole programme.

  1. 01Give a number

    Search, enrol or attach a member mid-order.

  2. Butter Chicken39.00
    Points earned+39
    02Earn

    Points for items or for value, on the order as it is rung.

  3. Subtotal39.00
    Points applied-10.00
    Pay
    03Redeem

    Capped as a discount on the live order.

  4. Points earned
    Balance printed
    Reversed on refund
    04See it

    The balance prints on the receipt, and a refund reverses it.

What is in it

Loyalty & CRM, feature by feature.

Loyalty and CRM are on the Shift plan and up, from AED 429 per outlet per month on a 2-year term, and support is a person in Dubai, any hour of any day.

Tiers

Multiply the earn rate on lifetime spend, promoted automatically.

Points, visits or stamps

A programme runs on points, on visits, or as a stamp card: buy nine, the tenth is on the house.

Sign-up and birthday points

Bonus points for joining and for the birthday month, set once on the programme.

Rewards catalogue

Points for items or for value, capped as a discount on the live order.

Rewards catalogue

Points for a survey

Optional. Switch it on and a guest who answers the post-visit survey earns points.

At the till

Search, enrol and attach a member mid-order by phone number.

Correct walk-backs

Cancelling restores redeemed points; refunding reverses earned ones through the same maths.

Birthday, win-back and welcome

Scheduled messages, each approved before it runs. They are set up in guest messaging.

Guest profile at the till Coming soon

Preferred table, the dishes they reorder and how they pay, built from their orders. Not at the till yet.

Their side of it

What the guest sees.

A phone numberNo card and nothing to install. The number is the account.
Points on the receiptWhat the visit earned and what the balance is, where the guest can read it.
A balance that stays honestA refund reverses what it earned, through the rule that granted it.

Before you believe it

The three questions everyone asks.

Does the guest need an app?

No. A phone number at the till, or the QR menu. Points show on the receipt.

What if a loyalty order is refunded?

The points it earned are reversed through the same rule that granted them, so the balance stays honest.

Can guests earn points for answering a survey?

Yes, if you switch it on: a survey can give optional points. Birthday, win-back and welcome messages are set up in guest messaging.

Works with

The modules this one sits beside.

Guest QR orderingScan the table, order, pay. No app to install.PromotionsOffers defined once and enforced at the till.Direct online orderingYour own ordering page, at the table, for pickup or delivery. Nobody takes a cut.
Staff gathered around a counter screen before service

Pricing

One price per outlet. No cut of your sales.

Plans from AED 149 per outlet per month on a 2-year term. Thirty days free, no card.

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Thirty days free

Switch loyalty & CRM on before your trial starts.

No card. No call unless you want one. Every module, every plan, for a month.

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